Returns & Refunds
Free 30-Day Returns
Changed your mind? No problem. We offer a simple, hassle-free returns process on every order.
How to start a return
Contact us within 30 days of delivery at contact@desktechstudio.shop with your order number to request a return.
Repack the item securely in its original packaging.
Ship it back using our free prepaid return label.
Get refunded once we’ve received and inspected your return.
Condition of returned items
Items should be returned unused and in their original condition and packaging.
Where applicable, please include all original accessories, parts and instructions so the item can be fully assessed.
When refunds are issued
Once we’ve received and inspected your returned item, your refund will be issued to the original payment method.
Please allow a few business days for the refund to appear in your account, depending on your bank or card provider.
Damaged or defective items
If an item arrives damaged or defective, please contact us as soon as possible at contact@desktechstudio.shop with photos and your order number.
We’ll arrange a replacement or a full refund — at no cost to you.
Received the wrong item?
If you’ve received an incorrect item, we apologise. Contact us at contact@desktechstudio.shop and we’ll arrange for the correct item to be sent out and the incorrect one collected, free of charge.